Refund & Returns Policy – Elite Furnishings

At Elite Furnishings, we strive to ensure that our customers are fully satisfied with their purchases. This Refund & Returns Policy outlines the conditions under which returns, replacements, and refunds are processed.

By placing an order on our website https://elitefurnishings.in/, you agree to the terms mentioned below.

1. Return Eligibility

We accept returns under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery
  • The return request is raised within 7 days of delivery
  • The product is unused, in its original condition, and with all original packaging intact

Note: Products that are used, assembled, or damaged after delivery are not eligible for return.

2. Non-Returnable Items

The following items are not eligible for return:

  • Customized or made-to-order furniture
  • Products purchased under clearance or special discount offers
  • Items damaged due to misuse or improper handling

3. Return Process

To initiate a return, please follow these steps:

  1. Email us at elitefurnishing.in@gmail.com within 7 days of delivery
  2. Provide your order ID, product details, and clear images of the issue
  3. Our team will review your request within 2-3 business days
  4. Once approved, we will arrange for pickup or provide return instructions

4. Replacement Policy

  • If the product is defective or damaged, we will offer a free replacement (subject to availability)
  • If replacement is not available, a refund will be processed

5. Refund Policy

  • Refunds are initiated only after the returned product is received and inspected
  • Once approved, the refund will be processed within 5-7 business days
  • The amount will be credited to the original payment method used during purchase

6. Cancellation Policy

  • Orders can be cancelled within 24 hours of placing the order
  • Once the order is processed or shipped, cancellation requests may not be accepted

7. Shipping Charges

  • In case of defective or incorrect products, return shipping will be borne by us
  • For other approved returns, shipping charges may be deducted from the refund amount

8. Contact Us

For any return, refund, or cancellation queries, contact us at:

Business Name: Elite Furnishings
Owner: Sachin Goswami
Email: elitefurnishing.in@gmail.com
Phone: +91 7694998113
Address: 299, Ward No. 14, Manpura, PO: Manpura, District Mandsaur, Madhya Pradesh – 458389, India